I was having trouble with my wifi provider from my old address. I tried to cancel out my subscription and instead of this I was confronted with call center staff who refused to let me leave, and tried to hard sell me on another subscription when in fact I had already signed up with another service provider. I had the modem and wanted to return it to them (although the technology is probably outdated) but anyway.... I didn't get around to discussing that because these sales sharks were trying to browbeat and manipulate me into staying with their company.
So I hung up on them. I stopped using my service the last day of last month but they kept billing me. I know how that goes. They're billing for something they're not delivering and for what I didn't even ask for and tried to quit, and I know these unpaid accounts will be turned over to debt collector agencies at some point in the future. I typed up a letter to this provider and cc'd the CRTC (Canadian Radio and Television Commission) on it. I even said I would be willing to take legal action if necessary to clear my account. I got two emailed replies, one from the Office of the President of this provider and one from the CRTC. The woman then emailed me and asked for my phone number, which I refused to give her. I said this transaction will be completed via email or it won't be completed at all. She gave me her number and asked me to call her and of course she has call display but told me that since I called, my number won't be put on my record (so the sales hawks won't start calling me with deals). She said she would email me information on how to return the modem and cleared my account balance to zero. She said if I ever wanted to deal with their company again, please feel free. I got the treatment I wanted, not having to deal with pesky sales hawks who read the next thing to do from computer screens. The manipulation and hard selling of these telemarketers really annoys me. I got some good old fashioned first class service - because I insisted upon it!! That's how to stop being a victim! Don't settle for less.
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AuthorAuthor Sharon Stewart, former Victim, author of "Stop Being a Victim!" Find your inner happiness now! ArchivesCategories
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